FAQs – Shipping, Returns & Orders | Lo Nuestro Apparel Co

 

FAQs – Shipping, Returns & Orders | Lo Nuestro Apparel Co

Frequently Asked Questions – Lo Nuestro Apparel Co

At Lo Nuestro Apparel Co, we strive to make your shopping experience as smooth as possible. Below, you’ll find answers to our most common questions. If you need further assistance, please contact us.

Shipping and Delivery

How long does shipping take?

  • Most orders arrive within 7-10 business days.
  • Slides and custom orders may take longer; tracking details will be provided via email.
  • Shipping delays may occur due to high demand, weather, or carrier issues.

Which carriers do you use?

  • We ship via USPS, UPS, FedEx, and DHL for U.S. orders.
  • International orders are shipped using multiple global carriers.

Do you offer expedited shipping?

  • At this time, we do not offer expedited shipping. All orders are processed in the order they are received.

Do you ship internationally?

  • Yes, we offer international shipping. Rates and delivery times vary depending on the destination.

Returns, Exchanges, and Refunds

What is your return policy?

We accept returns or exchanges in the following cases:

  • You received the wrong item (size, color, or model).
  • Your item arrived damaged.
  • You received an item with a quality issue.

Return Guidelines:

  • Returns must be requested within 14 days of receiving your order.
  • Items must be unworn, unwashed, and in original condition.
  • Return shipping costs are the customer’s responsibility unless the item was incorrect or defective.
  • No returns or exchanges on undergarments, baby wear, or swimwear for hygiene reasons.

How do I start a return or exchange?

  • Contact us at info@lonuestroapparelco.com with your order number and reason for return.
  • If your item is eligible, we will provide return instructions.

Cancellations and Order Changes

Can I cancel my order?

  • Orders can only be canceled if they have not entered production.
  • Once production begins, cancellations are at our discretion.

Can I change my order after placing it?

  • If you need to make changes, contact us immediately at info@lonuestroapparelco.com.
  • We cannot guarantee changes once your order has been processed.

Tracking Your Order

How do I track my order?

  • Once your order ships, you will receive a tracking number via email.
  • You can check your order’s status on the carrier’s website using the tracking link.

I didn’t receive my tracking information. What should I do?

  • Check your spam or promotions folder.
  • If it is not there, contact us with your order number for assistance.

Payment Methods and Secure Checkout

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa, MasterCard, American Express, Discover
  • PayPal, Google Pay, Apple Pay, Meta Pay, Shop Pay

Is my payment information secure?

  • Yes. Our checkout process is SSL encrypted and 100% secure.

Customer Support and Contact

How do I contact Lo Nuestro Apparel Co?

What are your customer service hours?

  • We respond to inquiries Monday – Friday, 9 AM – 5 PM PST.

If you still have questions, contact us here for further assistance.