FAQ's
Frequently Asked Questions
Welcome to Lo Nuestro Apparel Co's FAQ section! Got questions? We’ve got answers. Can't find what you're looking for? Contact Us Aqui!
1. How long will shipping take?
- Orders usually arrive in 7-10 days.
- Slides may take a bit longer; we provide tracking information.
- Lo Nuestro Apparel Co is not responsible for carrier delays or lost packages.
- We use trusted third-party carriers such as USPS, UPS, FedEx, and DHL. For European countries, we use multiple global carriers.
Care Instructions:
- Please refer to the garment tag for detailed care instructions.
2. Do you accept exchanges/returns?
- Yes, in the following cases:
- Wrong item received (color, size, model).
- Damaged item received.
- Poor quality item received.
- Proof is required for refunds or exchanges.
- Returns shipping at customer’s expense unless the item arrived damaged or incorrect.
- No returns on undergarments, baby wear, or swimwear.
Cancellations:
- Orders can be canceled if they haven't entered the production process.
- Once production has begun, orders cannot be canceled.
- Cancellations are at our discretion.
3. Sent damaged or wrong items?
- Email us using the contact form within 14 days to resolve the issue.
- We cannot help after 14 days or if the item has been worn/used.
- Reach us at info@lonuestroapparel.com
Additional FAQs
4. How can I track my order?
- You will receive an email with tracking information once your order has shipped.
5. What payment methods do you accept?
- We accept major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay, Discover, Meta Pay, Shop Pay, etc.
6. How do I contact customer service?
- For any inquiries, please email us at info@lonuestroapparelco.com or use the contact form on our website.